MKJ Care Services welcomes all feedback, both positive and negative, and considers complaints to be a valuable source of information enabling us to improve services, identify concerns and enhance the client's experience. The company is committed to ensuring that anybody has the opportunity to make a complaint about any aspect of our service without the risk of disadvantage or recrimination.
Raising your complaint informally with any member of the MKJ Team often provides the quickest and most effective way to resolve an issue. Informal complaints are reported to the senior management, fully investigated, and followed up by a company director to ensure a satisfactory conclusion is reached.
Alternatively, please complete the attached contact form.
Each case will be considered on the evidence and circumstances presented, the complaint will be investigated and responded in accordance with the company complaints procedure.
A copy of the company complaints procedure is available, please email your request: firstname.lastname@example.org